Our Policies
Terms of Use
Effective Date: 20 August 2026 | Last Updated: 20 August 2026
1. Acceptance of Terms
These Terms of Use ("Terms") govern access to and use of Wellnine (the "App" or "Service"), provided by Wellfront Technologies Private Limited ("Company", "we", "us", or "our"). By registering your hospital/organization for Wellnine, or by creating a personal account, accepting a join request, or otherwise using the App as an Manager or Staff user, you agree to be bound by these Terms and by our Privacy Policy, which is incorporated by reference.
If you are agreeing to these Terms on behalf of a hospital or other organization ("Organization"), you represent that you have the authority to bind that Organization, and "you" refers to both you individually and the Organization.
If you do not agree to these Terms, do not access or use Wellnine.
2. Eligibility
You must be at least 18 years old and legally capable of entering into a binding contract under the Indian Contract Act, 1872.
You must be an employee, contractor, or authorized representative of a hospital or healthcare facility that has registered with Wellnine, or the Organization itself for onboarding purposes.
You must provide accurate registration information (mobile number, email, employment details) and keep it up to date.
Account Roles and Organization Onboarding
3.1 Organization (Hospital) Accounts
An Organization onboards onto Wellnine via the web application, creating an Organization account and receiving a unique Organization/hospital code. The Organization is responsible for:
The accuracy of the hospital-wide scheduling rules it configures (e.g., maximum shifts, rest-hour requirements, holiday policies).
Reviewing and approving or rejecting join requests from individuals using its Organization code, and assigning correct roles and departments.
Ensuring it has a lawful basis and appropriate internal policies for the employment and scheduling data it manages through Wellnine.
Informing its End Users (Manager and Staff accounts) that the Organization, through its Manager users and administrators, will have access to their schedule, request, and employment-related data within the App, consistent with the Privacy Policy.
3.2 Manager Accounts
Manager users are granted elevated permissions to build, publish, override, and manage schedules; approve or decline swap and leave requests; and view staff-level data within their assigned department. Manager users must exercise this access responsibly and only for legitimate scheduling and staffing purposes.
3.3 Staff Accounts
Staff users can view their published schedules, submit swap and leave requests, take personal notes, and communicate with Riva. Staff users may not access or attempt to access administrative or Incharge-level functionality.
3.4 Account Security
You are responsible for maintaining the confidentiality of your account credentials and any 2FA method you configure.
You must notify us or your Organization administrator immediately of any unauthorized use of your account.
We are not liable for any loss arising from your failure to safeguard your account.
Acceptable Use
You agree not to:
Use Wellnine for any unlawful purpose or in violation of any applicable law or regulation.
Enter patient-identifiable health information or any protected health information (PHI) into Wellnine, including in Notes or Riva conversations. Wellnine is a workforce-scheduling tool, not a clinical or patient-record system.
Attempt to access another user's account, another department's data, or administrative functionality you are not authorized to use.
Submit false, misleading, or fraudulent schedule, swap, or leave requests.
Reverse-engineer, decompile, or attempt to extract the source code of the App, except where permitted by law.
Interfere with or disrupt the integrity or performance of the App, including through unauthorized automated access, scraping, or overload of our systems.
Use the App to harass, defame, or discriminate against colleagues or hospital staff.
Circumvent, disable, or otherwise interfere with security features of the App.
Riva AI Assistant Disclaimer
Riva is an AI-powered assistant designed to help with operational, non-medical, work-related scheduling queries (for example, summarizing overtime risk or suggesting schedule adjustments). By using Riva, you acknowledge and agree that:
Riva does not provide medical advice, clinical guidance, or diagnostic support of any kind, and must not be used or relied upon for such purposes.
Riva's suggestions are informational only and do not constitute instructions; any scheduling change suggested by Riva requires review and action through the App's normal request/approval workflows Riva cannot unilaterally alter a published schedule.
Riva may occasionally produce inaccurate, incomplete, or contextually incorrect responses. You should independently verify any information material to a staffing or scheduling decision.
Conversations with Riva are processed as described in our Privacy Policy, and are subject to your prior consent before first use.
We disclaim all liability for decisions made in reliance on Riva's output, to the maximum extent permitted by law.
Data and Privacy
Our collection, use, and disclosure of personal data through Wellnine is governed by our Privacy Policy. As between you, your Organization, and us:
Your Organization determines and controls role, department, and scheduling-rule data, and retains administrative visibility over Incharge/Staff account and schedule data within Wellnine, consistent with its own internal HR and employment policies.
We act as a processor/service provider with respect to employment and scheduling data managed on behalf of your Organization, and as a data fiduciary with respect to account, authentication, and app-usage data, as further described in the Privacy Policy.
If your employment with the Organization ends, your Organization is responsible for removing or deactivating your access; certain data may be retained per our data retention practices described in the Privacy Policy.
Intellectual Property
Wellnine, including its software, design, trademarks, logos (including "Wellnine" and "Riva"), and underlying technology, is owned by Wellfront Technologies Private Limited or its licensors and is protected by applicable intellectual property laws.
Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use Wellnine solely for your Organization's internal workforce-scheduling purposes.
You retain ownership of the content you create within Wellnine (e.g., Notes), subject to the license you grant us to host, process, and display that content as necessary to operate the App.
You may not copy, modify, distribute, sell, or lease any part of the App, nor attempt to extract its source code, except as permitted by law.
Suspension and Termination
We may suspend or terminate your access to Wellnine, in whole or in part, if you violate these Terms, engage in conduct that risks harm to the App, other users, or third parties, or upon request from your Organization (e.g., upon your employment ending).
Your Organization may deactivate your account at any time through its administrative controls.
You may request account deletion by contacting us or your Organization administrator, subject to data retention obligations described in the Privacy Policy.
Upon termination, your right to use the App ceases immediately; provisions of these Terms that by their nature should survive (e.g., intellectual property, disclaimers, limitation of liability, governing law) will survive.
Disclaimers
THE APP IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE APP WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT AUTO-GENERATED SCHEDULES WILL BE ERROR-FREE OR FULLY COMPLIANT WITH ALL APPLICABLE LABOR LAWS — YOUR ORGANIZATION REMAINS RESPONSIBLE FOR ENSURING SCHEDULES PUBLISHED THROUGH THE APP COMPLY WITH APPLICABLE EMPLOYMENT AND LABOR REGULATIONS.
WELLNINE IS A WORKFORCE-SCHEDULING TOOL AND IS NOT A CLINICAL, PATIENT-CARE, OR PATIENT-SAFETY SYSTEM. YOUR ORGANIZATION REMAINS SOLELY RESPONSIBLE FOR CLINICAL STAFFING ADEQUACY, PATIENT CARE DECISIONS, AND COMPLIANCE WITH APPLICABLE HEALTHCARE REGULATIONS. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ANY LIABILITY FOR DISRUPTIONS TO YOUR ORGANIZATION'S OPERATIONS, OR FOR ANY IMPACT OR HARM TO PATIENTS OR OTHERS ARISING FROM STAFFING DECISIONS MADE USING THE APP, INCLUDING THOSE ARISING FROM SCHEDULING ERRORS, DELAYS, OR SYSTEM UNAVAILABILITY.
Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, WELLFRONT TECHNOLOGIES PRIVATE LIMITED AND ITS OFFICERS, EMPLOYEES, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR STAFFING DISRUPTION, ARISING OUT OF OR RELATING TO YOUR USE OF (OR INABILITY TO USE) WELLNINE, WHETHER BASED ON CONTRACT, TORT, OR ANY OTHER LEGAL THEORY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Nothing in these Terms limits liability that cannot be excluded or limited under applicable law.
Indemnification
You (and, where applicable, your Organization) agree to indemnify and hold harmless Wellfront Technologies Private Limited
and its officers, employees, and affiliates from any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to: (a) your violation of these Terms; (b) your misuse of the App, including entry of patient-identifiable or otherwise unlawful data; or (c) your violation of any applicable law or third-party right.
In accordance with the DPDP Act, we have designated a Grievance Officer to address any concerns or complaints regarding the processing of your personal data:
Grievance Officer- Milan Ghoghari
Email- info@getwellnine.com
Address- 22 SHIV NAGAR 1SOC KATARGAM SURAT Surat City Gujarat 395004 Katargam Surat India
Response time- We aim to acknowledge grievances within 7 days and resolve them within 30 days.
If you are not satisfied with our response, you may escalate your complaint to the Data Protection Board of India, once constituted and operational under the DPDP Act, or to any other applicable regulatory authority.
Modifications to the Service and Terms
We may modify, suspend, or discontinue any part of Wellnine at any time, with reasonable notice where the change is material.
We may update these Terms from time to time. Material changes will be notified via in-app notice and/or email prior to taking effect. Continued use of Wellnine after changes take effect constitutes your acceptance of the revised Terms.
Force Majeure
Neither party will be liable for any delay or failure to perform its obligations under these Terms (excluding payment obligations) resulting from causes beyond its reasonable control, including but not limited to acts of God, natural disasters, war, riots, strikes, pandemics, or failures of third-party infrastructure or telecommunications networks. The affected party will notify the other party promptly and resume performance as soon as reasonably possible.
Assignment and Subcontracting
You may not assign or transfer your rights or obligations under these Terms without our prior written consent.
We may assign these Terms, in whole or in part, including in connection with a merger, acquisition, or sale of assets, without your consent, subject to Section 13.
We may engage subcontractors or service providers to help us operate Wellnine (see our Privacy Policy for categories of service providers), provided they are bound by confidentiality and data-protection obligations no less protective than those in these Terms.
Governing Law and Dispute Resolution
These Terms are governed by the laws of India, without regard to conflict-of-law principles. Subject to any mandatory consumer-protection or employment-law provisions that cannot be contractually excluded, the courts Surat, Gujarat shall have exclusive jurisdiction over any dispute arising out of or relating to these Terms.
Intermediary Status and Grievance Officer (IT Act, 2000)
In accordance with the Information Technology Act, 2000 and rules made thereunder, we have appointed a Grievance Officer to address complaints regarding the App:
Grievance Officer- Milan Ghoghari
Email- info@getwellnine.com
Address- 22 SHIV NAGAR 1SOC KATARGAM SURAT Surat City Gujarat 395004 Katargam Surat India
Response time- We aim to acknowledge grievances within 7 days and resolve them within 30 days.
If you are not satisfied with our response, you may escalate your complaint to the Data Protection Board of India, once constituted and operational under the DPDP Act, or to any other applicable regulatory authority.
Severability and Entire Agreement
If any provision of these Terms is held invalid or unenforceable, the remaining provisions will continue in full force and effect. These Terms, together with the Privacy Policy and any Organization-level agreement (if applicable), constitute the entire agreement between you and us regarding your use of Wellnine, superseding any prior agreements.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Wellfront Technologies Private Limited
22 SHIV NAGAR 1SOC KATARGAM SURAT Surat City Gujarat 395004 Katargam Surat India
Email: info@getwellnine.com